We’ve been working hard to get it better and better, based on staff and customer reviews.
Additional opening subjects have been added to the opening ‘subject’, along with new features for the support team to aid customer is a more improved and faster way.
We listen to all who use this system, and with Visual Shop, we develop it to be the best it can be!
Update 2020: this website system has since closed, but we felt we would update this as the upgrade was more than just a few paragraphs worth.
We worked closely with this business to ‘nail it’ on all counts for this site. Including ways for Support Agents to ‘create canned replies’, as well as using those we had built into the system. This meant if they started to get more questions on the same thing, they could build their own ‘quick response’. It was a bit of a game changer for them,