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How Can We Help?
Adding email to your iPhone or other such devices is relatively easy, but we are here to help if you have problems.
Go to Settings >Passwords & Accounts
Add Account > Other
Add Mail Account > Other
Name: this is like “Jane Doe”.
Email: the email you wish to add
Password: the password we gave you, or you requested us to assign
Description: This is what appears in your Mail App – ie. “JaneDoe Inc”.
New Account screen
INCOMING MAIL SEVER
- Host Name: server540.xenserve.com (tho if it is different, we will tell you)
- Username: your email address
- Password: your password
OUTGOING MAIL SERVER
- Host Name: server540.xenserve.com (tho if it is different, we will tell you)
- Username: your email address
- Password: your password
What if it goes wrong?
We have had times on Apple devices where the SSL certificate has issues. Here’s what to do.
First – check your details are all correct.
Go to:
- Settings > Passwords & Accounts
- Scroll down to the account and tap on it
- Then on the small screen, tap on ‘Account: {email address}’
- A window will swipe upward. Scroll down and tap on ‘SMTP’.
- Tap on the PRIMARY SERVER at the top
- Double check your password is correct, and change Server Port to 25.
- Once you tap ‘Done’ you should see a row of blue ticks – its worked!