79DESIGN is hired to create a fully bespoke Online Support Tool for two websites. The tool would be able to switch between the two site’s incoming messages. There would be admin levels, as well as Staff levels and Customer levels.
As the platform developed, we built Canned Replies, with the means for Staff to add more Canned Replies, and it was latter on turned into a Mobile Version of this tool. This tool could easily add more websites too it, for further support across the company’s Group of websites.