Back in 2013ish, we created a new Support Ticket System for one of our clients. They had websites in Ireland, UK, Germany and the USA. Junk Mail was a problem, so we had the idea of creating a Support Ticket system. These days, there are plugins for CMS to do this, but not then. So we built one from scratch. In June 2014 however it was decided to include other countries in this Support Tool, so you could select ‘Germany’ from a dropdown list, and all the options for the customer would be in German. Every single word had to be checked, and updated on the tool – and it had to ‘remember’ the country you had selected.
Again, sounds simple today with various tools, but we had to build one, from scratch. It was genius. We still have the code!